Focus: a one-day workshop with coaching follow up that transforms the way managers work to develop Great Performance in their teams.

Intro

• What does great performance look like?

• Brainstorm

• Skills / Will matrix

• Attitude (Will) / Capability (Skill) / Growth

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What do employees need and want?

• Maslow

• Basic needs

• Psychological needs

• Self-fulfilment needs – become more important

• Our management survey

• Q12 questions

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Ensuring the basic needs are in place

• Job requirements

  • What are they expected to do?

  • How do you expect them to do it?

  • How do you measure performance?

• Meeting Psychological needs = good manager

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Creating ambitious employees with a GROWTH mindset

• “Comfort zone” vs “learning zone”

• “Stress zone”

• Pressure is like a Spring – “Hooke’s Law”

• Sustainable growth:

• Keeping the growth curve going

  • Recognising atrophy 

  • Recognising skills

  • Peter Principle

  • “Superstars” & “Rockstars” (Kim Scott)

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Pillars of Growth: Empowerment, Feedback, Development Empowerment

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Delegation – heart of empowerment

Delegation ladder

“Delegation for development”

“Process partnering”

Mistake -> Learn -> Improve

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Feedback

• The "Radical Candor" Model

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Development

• Coaching vs teaching 

• Heron’s 6 intervention styles

• Managing with a coaching style

• Coaching Models – GROW / CIGAR

• Asking good questions

• Listening - WAIT

• Coaching questions

• Clearing roadblocks

  • Solution focused – OSKAR

  • Other “special questions”

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Summing Up

• Re-cap

• What do we do that limits people's performance?

• 13 Golden Rules

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Post-workshop Follow-up

• Next 4 weeks - complete 45-60min coaching session with a colleague on the workshop focused around Developing Great Performance

• Week: 1.5h follow group coaching in groups of 4-6